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Membership Coordinator

Department: Association Management
Location: Mount Laurel, NJ
Salary: $18.00 - $18.00 Per Hour

AH is a professional services firm that specializes in helping non-profit organizations achieve their mission, create value, and advance their causes, industries, and professions. We have four main divisions within AH — a full-service Association Management Company; a Marketing and Communications Agency (MarCom); a Meetings & Events Management Team; and a division that focuses on other custom solutions such as strategic planning, website builds, database integrations, accounting services, staff recruitment, credentialing management, public affairs and lobbying, and growing non-dues revenue.  

For more information, visit www.AHredchair.com, connect with AH on Facebook on YouTube and follow @AHredchair on Twitter.  

Our Mission 

AH advances organizations to greatness. Our client partners achieve measurable success in four key areas: multi-dimensional growth, engaged and disciplined leadership, intelligent use of technology, and an unwavering commitment to mission. 

Our Vision  

To be the most innovative and trusted management partner to our client organizations. 

 

APPLICATION INSTRUCTIONS 

In order to be considered for this position, the online application must be submitted, along with an updated resume. All applicable fields on the application are required, including full employment and salary history. 

POSITION SUMMARY  

The Membership Coordinator will assist in the Association’s Headquarters operations and be the primary contact for membership services. They are responsible for developing and managing membership programs and events and providing administrative support to the team members. The Membership Coordinator will be an advocate to Association members and prospects, and help in the navigation of programs available.

Responsibilities: 

  • Manage and maintain association’s AMS and related technologies
  • Respond promptly to all inquiries received via email, phone and fax from members and prospects
  • Assist in the creation and update of membership materials (letters, new member welcome packets, newsletters, fact sheets, membership directories, member listings and surveys)
  • Manage production of membership mailings and invoicing
  • Process new member applications
  • Process member dues
  • Manage the membership renewal process
  • Maintain and update membership records
  • Implement and follow PCI Compliance requirements regarding handling of sensitive financial data 
  • Foster positive relationships with association volunteer leaders, support chapters regarding membership needs 
  • Recommend ideas for improvement and highlight any problems/issues
  • Maintain chapter websites as directed by chapter leaders
  • Assist chapters with event registration set-up and reporting
  • Maintain current chapter leader rosters
  • Assist in preparing the monthly e-newsletter
  • Set up conference calls as requested
  • Participate in regular team meetings
  • Process daily mail
  • Perform other related duties as required 

 

MUST-HAVE SKILLS:  

  • Highly self-motivated with a desire to learn and grow
  • The desire to solve problems and proactively identify solutions
  • Very strong writing skills
  • Organized with the ability to prioritize and effectively manage time
  • Ability to handle multiple projects
  • Attention to detail
  • Proficient in Microsoft Word, Excel, and PowerPoint
  • Effective presentation skills
  • Ability to work individually and on self-driven projects
  • Creative and innovative
  • Ability to travel annually 

 

EDUCATION/ EXPERIENCE/REQUIRED PROFICIENCIES 

Bachelors degree preferred, high school diploma required.

BENEFITS 

Benefits include, but are not limited to:  

  • Medical, Dental and Vision
  • Voluntary Life Insurance - Employee Paid
  • AFLAC available
  • Paid holidays and Paid Time Off (PTO) accrual, including Early Out Fridays during the summer months
  • 401k
  • Basic life insurance, short term, and long term disability

Other Benefits of Working at AH: 

  • Named Best Place to Work by Philadelphia Business Journal 7 Times – based on a survey conducted of our employees
  • Industry Leader – Most credentialed AMC, and the first AMC to be Customer Service Certified by the Customer Service Institute of America
  • Flex Schedules
  • On-site fitness center, open 24/7
  • Gym reimbursement program
  • Tuition reimbursement program
  • Training and Development opportunities

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