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Administrative Assistant

Department: Association Management
Location: Mount Laurel, NJ
Salary: $0 - $0 Per Hour

AH is a professional services firm that specializes in helping non-profit organizations achieve their mission, create value, and advance their causes, industries, and professions. We have four main divisions within AH — a full-service Association Management Company; a Marketing and Communications Agency (MarCom); a Meetings & Events Management Team; and a division that focuses on other custom solutions such as strategic planning, website builds, database integrations, accounting services, staff recruitment, credentialing management, public affairs and lobbying, and growing non-dues revenue.

For more information, visit www.AHredchair.com, connect with AH on Facebook on youtube.com/AssociationHQ and follow @AHredchair on Twitter.

Our Mission

Association Headquarters advances organizations to greatness.  Our client partners achieve measurable success in 4 key areas: multi-dimensional growth, engaged and disciplined leadership, intelligent use of technology, and an unwavering commitment to mission.

Our Vision

To be the most innovative and trusted management partner to our client organizations. 


APPLICATION INSTRUCTIONS 

To be considered for this position, the online application must be submitted, along with an updated resume. All applicable fields on the application are required. 


POSITION SUMMARY

The Administrator performs a variety of tasks to provide administrative and operational support to AH's client WOCN, the Wound, Ostomy and Continence Nurses SocietyThe Administrative Assistant reports to Assistant Chief Operations Officer (COO) and provides administrative support to members, prospects, Board of Directors and staff. The Administrative Assistant is responsible for delivering exceptional customer experience, executing assigned projects and performing assigned duties.      

WOCN Society Mission

The WOCN Society is a professional community dedicated to advancing the practice and delivery of expert healthcare to individuals with wound, ostomy, and continence care needs. We support our members’ practice through advocacy, education, and research.



ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Reports to Assistant Chief Operations Officer (COO) and provides administrative support to the Board of Directors and staff, as needed
  • Provides administrative support to the Scholarship program, as needed
  • Schedules meetings and conference calls
  • Processes daily check log according to internal accounting processes
  • Processes expense payments according to internal accounting processes
  • Monitors inventory of office supplies (including letterhead) and re-orders, as needed
  • Processes monthly membership invoices, mailings and emails
  • Processes membership requests, refunds, and corrections
  • Prepares and distributes birthday campaigns
  • Serves as liaison between WOCN and JWOCN publisher (Wolters Kluwer) on matters related to journal subscriptions and billing
  • Responsible for incoming and outgoing member and prospect inquiries
  • Support the Assistant Chief Operations Officer (COO) in preparation and dissemination of materials for monthly Board calls, including:
  • Tracking of quarterly reports from committee/task force chairs and consultants (invited guests)
  • Compiles agenda book according to established procedure
  • Communicates with WOCN Secretary and invited guests in preparation for Board calls
  • Maintain online Board Resource Center
  • Manage the transition out of Nurse Referral program
  • Assists meeting staff with processing speaker honoraria (including vendor set up process)


This is not meant to be all-inclusive as other duties may be assigned.

 

MEASUREMENT OF SUCCESS

  •  Successfully meets deadlines
  •  Proactively alerts Supervisors to challenges or concerns related to delivery of client service
  •  Proactively suggests solutions to challenges encountered
  •  Pays attention to detail

 

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Able to multi-task and meet deadlines
  • Excellent written and verbal communication skills
  • Attention to detail
  • Able to travel at least once per year, if needed
  • Maintain a professional manner and attitude
  • Strong skills in organization, prioritization and time management
  • A good knowledge of office practices, administration and customer service skills and techniques
  • Strong Microsoft Office software skills particularly Word, Excel and PowerPoint
  • Willing to learn new software platform(s)
  • Able to adapt to ever-changing healthcare environment

 

EDUCATION/ EXPERIENCE/REQUIRED PROFICIENCIES

Bachelors degree preferred, high school diploma required.

 

BENEFITS 

Benefits include, but are not limited to: 

  • Medical, Dental and Vision 
  • Voluntary Life Insurance - Employee Paid 
  • AFLAC available  
  • Paid holidays and Paid Time Off (PTO) accrual  
  • 401k 
  • Basic life insurance, short term, and long-term disability 
Other Benefits of Working at AH:
  • Named Best Place to Work by Philadelphia Business Journal 6 Times – based on a survey conducted by our employees
  • Industry Leader – Most credentialed AMC, and the first AMC to be Customer Service Certified by the Customer Service Institute of America
  • Flex Schedules
  • On-site fitness center, open 24/7
  • Gym reimbursement program
  • Tuition reimbursement program
  • Training and Development opportunities

 

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